Terms and Conditions

Welcome to Müstik! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website.

1. General Information

• This website is owned and operated by Müstik, a leading manufacturer of leather accessories based in Gurgaon, India.

• By using this website, you confirm that you are at least 18 years old or have obtained parental consent to use this website.

• We reserve the right to update, modify, or remove any content on this website without prior notice.

2. Products and Orders

• All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.

• Prices are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur.

• Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order at our discretion.

3. Payments

• We accept online payments via credit/debit cards, net banking, and UPI.

• All transactions are processed securely. However, we are not responsible for any unauthorized access to your payment details.

• If a payment is declined, the order will not be processed.

4. Shipping and Delivery

• We offer shipping across India. Delivery times may vary based on location and product availability.

• Customers are responsible for providing accurate shipping details. We are not liable for delays due to incorrect addresses.

• Shipping fees, if applicable, will be displayed at checkout.

5. Returns and Refunds

• We accept returns within 7 days of delivery if the product is unused and in its original condition.

• Customers must initiate a return request via email at support@mustikessv.com

• Refunds (excluding shipping charges) will be processed within 7-10 business days after receiving the returned product.

6. Warranty and Liability

• Our products come with a 6-month warranty against manufacturing defects.

• Normal wear and tear, misuse, and damage caused by external factors are not covered under warranty.

• Mustik is not liable for any indirect, incidental, or consequential damages resulting from product usage.

7. Intellectual Property

• All website content, including images, text, logos, and product designs, is the intellectual property of Müstik.

• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. User Conduct

• Users must not post or share any illegal, defamatory, or offensive content on our website.

• Any fraudulent activities, such as unauthorized transactions or hacking attempts, will result in legal action.

9. Privacy Policy

• By using our website, you agree to our Privacy Policy, which details how we collect, use, and protect your personal information.

• We do not sell or share customer information with third parties for marketing purposes.

10. Governing Law and Dispute Resolution

• These Terms and Conditions shall be governed by the laws of India.

• Any disputes arising from these terms will be resolved in the courts of Gurgaon, Haryana.

11. Contact Information

For any queries or concerns regarding these Terms and Conditions, you may contact us at:

• Email:  support@mustikessv.com

• Phone:  +91 9821946060

• Address:  Müstik , Gurgaon, India

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.